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In addition to our new SMaRT 360 Managed Services, we still provide the same quality technical support services that made us who we are: a friendly and reliable over-the-phone Service Desk, an efficient Repair Center, a certified Network Service Team, and an Asset Managment process that provides your business ease of transition, maintenance and disposal.
SMaRT houses the Client Communications Center (CCC) in an expandable space that can hold more than 50 technical agents that offer:
- Level 1 and 2 Service Desk
- Help Desk
- Call Center
The CCC utilizes the newest hardware, software, network and telecommunications technologies. And it’s local, not offshore! It is also conducive for hosting technology improvements and new initiatives, such as temporary Help Desk support for special projects (e.g. employee e-mail rollout or agent training). SMaRT’s 30+ HDI certified (Help Desk Institute) agents are trained to perform with solid client knowledge, technical expertise and unbeatable customer service. Agents are also Microsoft Office Specialists with Outlook certifications. We also have agents who are certified Apple Remote Desktop Support specialists.
When equipment needs repair, SMaRT offers Onsite and Offsite Deskside Support Service conducted with personalized assistance by our certified hardware and software engineers.
Hardware Repairs (Warranty & Non-Warranty)
SMaRT’s Break/Fix Service utilizes our certified engineers to inspect, diagnose and repair warranty (IBM, Apple, Dell, Lexmark, Lenovo) and non-warranty hardware. We also handle the ordering of replacement parts, the shipping of equipment and other tasks that may involve the manufacturer.
Hardware/Software Inspection and Preventative Maintenance
SMaRT’s Computer Systems Engineers inspect, clean and repair designated IT Systems:
- Laptops
- Desktop Computers
- Internal Drives
- Servers, Peripheral and Network Connected Devices
- Modems
- Feature cards
- Monitors
- Printers
IMAC Service
As your business grows, count on us for our IMAC (Installations, Moves, Adds, Changes) service. We developed a streamlined process that makes Installing, Adding and Moving equipment, or rolling out and upgrading company-wide applications a fast and painless process.
Secure and efficient Networks are essential for any 21st Century business. They allow organizations to store and share information and provide a conduit between their employees, suppliers, customers and locations.
With more than 15 years of work experience in the IT industry, our team of Level 3 network engineers and consultants are well prepared to assist in choosing the right software and secure network design that will optimize business operations.
SMaRT provides documented and diagramed designs that clearly spell out network objectives, security issues, the equipment needed and the process to implement and maintain this design. SMaRT Network Systems Engineers are skilled in handling hardware and software issues for both LANs and WANs. Our engineers are trained and certified to install, configure and maintain small and large networks. SMaRT’s experience in troubleshooting networks ranges from simple networks to complex environments, using Cisco routers and switches for multiprotocol client hosts and services.
SMaRT Provides a complete spectrum of services to help you manage the lifecycle of your IT Investment.
- Procurement
- Asset Tagging
- Asset Inventory
- Staging and Configuration / Imaging / Deployment and Disposal
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