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Chicagoland's #1 Choice For Outsourced Business IT Services

IT Help Desk Reduces Your IT Headaches And Increase Your Bottom Line

SMaRT Help Desk Services can improve the productivity and satisfaction level of your IT user community - whether they are internal employees or external customers. With SMaRT, highly qualified analysts provide your end users with exceptional customer support including first contact resolution and troubleshooting of technology questions and incidents. When you outsource your help desk to SMaRT, you will experience more time and freedom to focus on your core competencies that drive your business. At the same time, your employees and customers will enjoy a rewarding help desk experience.

Get Cost-Effective Help Desk Support Now

SMaRT Help Desk clients save money by getting dedicated help supporting both internal IT assets and programs sold to external clients.When you partner with SMaRT, you gain a technology services leader in help desk services. Quick, easy and convenient. That's how we like it. And that's how YOU want it. If you need immediate technical services, please call 312-612-8200 to speak with one of our friendly Service Desk Engineers who will assist you over the phone or create a service ticket for immediate repair. If you wish to consult with one of our Sales Representatives about contract services, please ask for our sales department.


Get High-Quality Help Desk Support

SMaRT Help Desk support offers the highest quality help desk experience through a custom help desk solution designed around your company.You can count on SMaRT to provide you with a customized high-quality help desk solution that is designed specifically around the needs of your business. We do not believe in the "one-size-fits-all approach" for end user support. The help desk needs of each one of our clients are different; therefore, we will provide you with a help desk service solution that is customized to meet those needs.

SMaRT offers stateside help desk solutions that can include remote as well as deskside support when necessary.

Help Desk Services

Every minute your internal employees spend fixing their own IT issues, they are not being productive. If that statement describes your environment, it is time for you to consider IT outsourcing as an alternative to providing help desk services in-house. SMaRT offers customizable, stateside help desk solutions for companies in our immediate service area that include the option for onsite and remote help desk support. SMaRT service desk analysts earn HDI® (formally, Help Desk Institute) certifications, which include a working knowledge of best practices in customer service and help desk metrics. For companies in our immediate service area, SMaRT even offers customizable help desk solutions that include an option for onsite and remote help desk support. When you outsource your IT help desk to SMaRT, you not only reduce your headaches, but you improve your bottom line.

SMaRT offers full service desk support including application support and customer service desk support.

Service Desk Support

SMaRT has the capability and capacity to provide comprehensive Service Desk solutions where a single point of contact center owns reporting, monitoring and resolving incidents and user questions. Your Service Desk solution can be designed to interface with different business processes including asset management and communicating with third party resolver groups. SMaRT is the right choice for you if you are in need of a full or part-time help desk, an application support center, or a skilled customer service desk.

SMaRT help desk solutions include the option for onsite support with one of our certified technicians when the need arises.

Help Desk Best Practices Equal Exceptional Service

Business success is often directly related to how well they serve their customers. If your IT team is serving as your single point of contact, you may not be providing the best possible service because they may not have been trained in help desk best practices. In addition to having HDI (formally, Help Desk Institute) certifications, SMaRT service desk analysts are also exposed to the ITIL framework processes and terminology. Our analysts participate in a variety of metrics-based incentive programs which promotes efficiency, quality and collaboration.


Contact Us Today For An Immediate Assessment

Let us help you identify your needs and build you a custom-tailored help desk outsource solution that will empower you to gain a competitive advantage. Call us today at 312-612-8200 to get an immediate, free assessment.

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SMaRT has HDI Certified Support Team Leads at the forefront of our help desk client communication center.
Within the SMaRT client support center is a team of HDI certified support analysts ready to tackle more complex help desk requests.
When clients call the SMaRT Help Desk, they have the reassurance of talking with HDI certified customer service representatives.
SMaRT's Microsoft Certified Application Specialists are ready to assist even the most complex help desk questions.
SMaRT help desk technicians are certified Microsoft office specialists, including Outlook.
SMaRT has Apple certified Help Desk Specialists available for those businesses who prefer working with MacOS platforms and products.
SMaRT is a HDI Certified Knowledge Centered Support help desk provider.