Need Help Now? Call 312-612-8200 or Toll Free: 877-900-7678
Chicagoland's #1 Choice For Outsourced Business IT Services

IT Help Desk Industry Best Practices Are Your Assurance Of High Quality

SMaRT highly trained customer service reps will remove the burden of answering phone calls from you and your staff. We follow ITIL help desk best practices and are thoroughly trained through the Help Desk Institute (HDI). Outsourcing help desk services can greatly increase your productive time.
SMaRT,s clients perform well because we use the leading help desk best practices and standards to ensure the best service possible.

SMaRT Client Communication Center Technical Expertise

The technical team is comprised of more than 50 highly trained desktop support and network engineers with industry standard certifications such as A+, Network+, Apple, MCDST, MCSE, and Cisco certifications CNE, CCNA, CCDA, CCNP. SMaRT's Help/Service Desk Analysts are highly trained, possessing certifications such as Help Desk Institute's Customer Support Representative, Service Center Team Lead, and Knowledge Centered Support; Apple's Support Essentials, Microsoft Certified Application Specialist and Comp TIA's A+ Remote Support Technician certification.


Responsible, Reliable And Customer-Driven Help Desk Service Reps

We have been providing help desk services to businesses and public sector agencies for over 10 years. We have developed best-in-class processes to help deliver the highest possible service.

SMaRT uses industry-proven best practices that incorporate ITIL framework process, knowledge centered support principles and continuous improvement. Our clients get regular reports on performance using industry standard call center metrics that include calls offered, calls answered, average wait time, calls abandoned, average abandoned time, average talk time and first contact resolution. We also offer web-based customer satisfaction survey distribution with related follow-up, analysis, feedback and reporting.

Call Now To Learn How SMaRT Will Save You Money Through IT Help Desk Standards & Best Practices

Finding the right IT & Help Desk partner is critical for the success of your business. Choosing SMaRT as your partner brings more than 13 years experience, an impressive portfolio of outsources services, and history of successful, long-term client relationships. Call 312-612-8200 to learn how SMaRT’s expertise and customer focus delivers exceptional service while saving you money.

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SMaRT help desk technicians are certified Microsoft office specialists, including Outlook.
SMaRT's tech team is made up of Microsoft Certified Desktop Support Technicians.
SMaRT has HDI Certified Support Team Leads at the forefront of our help desk client communication center.
Within the SMaRT client support center is a team of HDI certified support analysts ready to tackle more complex help desk requests.
When clients call the SMaRT Help Desk, they have the reassurance of talking with HDI certified customer service representatives.
SMaRT help desk techs are Comp TIA A+ certified support technicians.
SMaRT project managers are CompTIA Project+ certified, providing our clients with the best in IT Help Desk support.