SMaRT can deliver high-quality service desk support 24 hours a day, 7 days a week. We will support your company and customers from our Client Communications Center (CCC) in an expandable space that can hold more than 50 technical agents. Our highly qualified technicians offer:
The CCC utilizes the newest hardware, software, network and telecommunications technologies. And it's local, not offshore! It is also conducive for hosting technology improvements and new initiatives, such as temporary Help Desk support for special projects (e.g. employee e-mail rollout or agent training). SMaRT's HDI certified (Help Desk Institute) agents are trained to perform with solid client knowledge, technical expertise and unbeatable customer service. Agents are also Microsoft Office Specialists with Outlook certifications. We also have agents who are certified Apple Remote Desktop Support specialists.
When you choose SMaRT, you're choosing 13+ years of experience, an extensive portfolio of outsourcing services, and a history of successful, long-term client relationships. SMaRT wants to be your partner of choice. Call 312-489-8178 now to learn how SMaRT delivers exceptional help desk services while saving you money.