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Chicagoland's #1 Choice For Outsourced Business IT Services

Supporting Your Clients Drains Productivity & Reduces Profitability

Providing 24/7 support for your clients can drain your resources. Every minute of downtime reduces productivity; a situation that has a direct negative impact on your profitability. Your SMaRT team understands that every minute of downtime is a huge cost to you. Therefore, our service desk offerings are designed to address end-user issues and prevent others from occurring in a cost effective manner.

Highly Qualified Technical Help Desk Services Provide An Exceptional Client Experience

SMaRT can deliver high-quality service desk support 24 hours a day, 7 days a week. We will support your company and customers from our Client Communications Center (CCC) in an expandable space that can hold more than 50 technical agents. Our highly qualified technicians offer:

  • Level 1 and 2 Service Desk
  • Help Desk
  • Call Center
SMaRT's help desk service center is located in Chicago and provides better service than off shore options, including onsite support techs.

Outsource To A Full Service US-Based Technical Call Center

The CCC utilizes the newest hardware, software, network and telecommunications technologies. And it's local, not offshore! It is also conducive for hosting technology improvements and new initiatives, such as temporary Help Desk support for special projects (e.g. employee e-mail rollout or agent training). SMaRT's HDI certified (Help Desk Institute) agents are trained to perform with solid client knowledge, technical expertise and unbeatable customer service. Agents are also Microsoft Office Specialists with Outlook certifications. We also have agents who are certified Apple Remote Desktop Support specialists.

 

Call Now To Learn How SMaRT Delivers Exceptional Service & Saves You Money

When you choose SMaRT, you're choosing 13+ years of experience, an extensive portfolio of outsourcing services, and a history of successful, long-term client relationships. SMaRT wants to be your partner of choice. Call 877.900.SMRT now to learn how SMaRT delivers exceptional help desk services while saving you money.
 
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SMaRT help desk technicians are certified Microsoft office specialists, including Outlook.
SMaRT's tech team is made up of Microsoft Certified Desktop Support Technicians.
SMaRT has HDI Certified Support Team Leads at the forefront of our help desk client communication center.
Within the SMaRT client support center is a team of HDI certified support analysts ready to tackle more complex help desk requests.
When clients call the SMaRT Help Desk, they have the reassurance of talking with HDI certified customer service representatives.
SMaRT help desk techs are Comp TIA A+ certified support technicians.
SMaRT project managers are CompTIA Project+ certified, providing our clients with the best in IT Help Desk support.