As the founder of SMaRT Technology Services, Inc., Steve Baker serves as CEO and President, bringing over 20 years of experience in sales and marketing of technology products and services. Baker, a proven leader in the fields of marketing and management, has been responsible for developing SMaRT's vision and coordinating administrative efforts to achieve the company's expansion goals, new business opportunities and client fulfillment. A strong advocate of client satisfaction, Baker strives to integrate SMaRT's role, services and progress in the successful completion of client goals. Prior to SMaRT, Baker served in sales, marketing and business development capacity with IBM and Sayers Advanced Systems.Baker holds a bachelor's degree in Marketing and Philosophy from Anderson University.
As Chief Operating Officer at SMaRT Technology Services, Inc., Ron Brown oversees the management of client delivery and services, internal technology management, corporate operations, and accounting functions. Brown brings more than 20 years of experience in the information technology industry and was pivotal in developing SMaRT's service offerings and service delivery procedures. He oversees all the elements that comprise the SMaRT Service Department providing direction to the technical team and oversight of the dispatch system, the on-site warehouse and the client relations management application. Ensuring that the Service Department maintains its versatility and effectiveness, Brown handles process changes required to consistently deliver service that exceeds guidelines established by the client.
Holding both titles as Corporate Secretary and Chief Administration Officer, Melinda Yabush oversees SMaRT's general operation and coordination of administrative duties of the business including benefits administration and human resources/personnel functions. Prior to 2006, Melinda served as Marketing Director for the business. As one of the founders, she served as a key player in the development of marketing strategies that formed the company's present services identity. Yabush successfully executed her plans through thorough market research and competitive analysis. Working closely with the sales department, she coordinated marketing initiatives in advertising, promotions, and public relations.
Prior to establishing SMaRT with three other founders, Yabush served as the Marketing Manager at Sayers Computer Source, where she designed multi-faceted marketing and customer communications plans.Yabush holds a bachelor's degree in sociology, with minors in psychology and business, from the University of Illinois-Champaign/Urbana.
As Managing Director, Quentin is responsible for business development, managing relationships with strategic business partners, as well as overseeing certain corporate goals and strategic initiatives for SMaRT. He has cultivated skills in the following professional areas: business development, account management, product marketing and strategic planning. Much of his career has been shaped by over 20 years business experience in IT and Telecommunications with Unisys, AT&T, SBC and Ameritech.Quentin graduated from Purdue University with a Bachelors degree in Organizational Leadership.
As Director of Service Operations, Erika Watkins is responsible for the overall management of client projects and internal technology management. She oversees the technical team, the dispatch system, the warehouse and the client relations management application. Watkins brings over 15 years of experience in operations management, customer service and administration. In August of 2006, Watkins achieved Project Management Professional (PMP) Certification through the Project Management Institute.Watkins received a bachelor's degree in History from Union College in Schenectady, NY.
As Director of Client Services, Bob Stewart is responsible for achieving corporate goals in customer satisfaction for existing and future clients. Stewart oversees client communications through service desk, help desk and project management teams. His responsibilities include strategic planning, continuous business process improvement and training. Stewart participates in related industry professional associations to keep informed of industry standards and trends.
Stewart was instrumental in building an expanded service desk support structure including project planning and negotiation, identification of key personnel resources and technical requirements including telecommunications infrastructure and training. In addition, Stewart earned the ITIL Foundations v3 Certificate in IT Service Management and has played a major role in the effort to shift corporate processes toward the ITIL model, as well as assisting clients to further meet their ITIL related goals.Prior to joining SMaRT, Stewart spent 20 years at Cineplex Odeon Corporation, serving in management positions including IT Project Manager overseeing software migrations.